Royal Mail guidance after second hoax in two weeks – Somerset Live

More than 1,700 people have reported a second Royal Mail scam in a fortnight.

Guidance has now been issued by the postal giants after a number of hoax texts and malicious emails were sent.

It’s already been revealed how scam texts were being sent out targeting people’s bank accounts, Birmingham Live reports.

The latest scam has been labelled a “malicious email” by ActionFraud.

Royal Mail has issued this advice

  • Royal Mail will never send an email asking for credit card numbers or other personal or confidential information.
  • Royal Mail will never ask customers to enter information on a page that isn’t part of the Royal Mail website.
  • Royal Mail will never include attachments unless the email was solicited by customer e.g. customer has contacted Royal Mail with an enquiry or has signed up for updates from Royal Mail.
  • Royal Mail have also stressed that they do not receive a person’s email address as part of any home shopping experience.

The first scam

Royal Mail warned people about a parcel scam doing the rounds across the country.

The scams are circulating by text and email and tells recipients to make payments so they can get packages delivered.

The text stated: “Royal Mail: your package has a £2.99 shipping fee, to pay this now visit.”

It then includes a seemingly legitimate Royal Mail website, but it is all a ruse, with phishers and scammers ready to pounce and siphon your details.

“Actions will be taken if you do not pay this fee,” the text adds – but Royal Mail is warning people not to be fooled.

Scam two..

ActionFraud revealed this they had received 1,700 reports about scam emails claiming a parcel had not been delivered.

The message, which appears at first glance almost genuine, warns homeowners if they don’t opt for delivery, they will return the package to the sender.

It then directs the customer to a link, asking them to fill out an information form.

The form then asks users for their card number, security code, sort code, account number and mother’s maiden name.

It also provides a parcel number, while stating without this personal information, your package will not be redelivered.

ActionFraud tweeted: “Watch out for these fake Royal Mail emails. They’ve been reported to us over 1,700 times…Help us remove malicious emails and websites like these by forwarding suspicious emails to: report@phishing.gov.uk.”