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Serco boss defends 10,000 contact tracers speaking to just 2.4 people each

The boss of outsourcing giant Serco has defended the fact that 10,000 contact tracers have only spoken to an average of 2.4 people each.

Rupert Soames, chief executive of Serco, which is among several firms that are recruiting, coaching and managing contact tracers, admitted that the Test and Trace system has “more capacity than we need” but said the Government “had to start somewhere”.

Mr Soames also admitted that 20% of contacts are untraceable as individuals who tested positive do not know them well enough to have their personal details.The boss of outsourcing giant Serco has defended the fact that 10,000 contact tracers have only spoken to an average of 2.4 people each.

Rupert Soames, chief executive of Serco, which is among several firms that are recruiting, coaching and managing contact tracers, admitted that the Test and Trace system has “more capacity than we need” but said the Government “had to start somewhere”.

Mr Soames also admitted that 20% of contacts are untraceable as individuals who tested positive do not know them well enough to have their personal details.